Do not use this company. Terrible service from customer service to HVAC installation to repairs. It started by having a new HVAC system installed. My new furnace would not run after being installed. The exhaust was improperly installed. Next, our house would not heat properly. A technician came out and found that the furnace was not attached properly to the vent. The technician found rags that were used to close the gaps. The technician took the rags out and used tape to try and seal the gaps. He ran out of tape and advised me to buy more tape to finish the job. The next issue came when the pilot would not stay lit causing the furnace not to run. A technician was called out on a Sunday for repairs. The technician cleaned a sensor which corrected the issue. The charge was $396 for a 10 minute job. He talked me into buying a yearly service plan that he said would cover the repair and also include tuning up the air and heating for a year. I had an appointment for a tune up for the air in early summer. Summers canceled the appointment saying that other jobs came up. They wanted to reschedule 2 weeks out. I canceled because of a vacation. Summers canceled my service plan. They also refused to reimburse my money for the yearly service plan. This is not a good company. The company is run by incompetent people.
Response from the owner:Mike, thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with your installation, repairs, and service plan. This is not the level of quality or professionalism we aim to provide. We would appreciate the opportunity to look into this further and make things right. Please contact our customer care team so we can review your account, address these concerns, and work toward a resolution.