I don’t know who gives this place such high ratings,
We called because we had a problem with our water tank, but still had hot water. Guy came in Wednesday at 4:00 PM, told me what was wrong within 5 minutes, I said fix it, he said it was too late and we would have to wait till the following day and charged me $100 to analyze it. Wasted half my day but finally shows up Thursday and supposedly fixed it, this time he stayed 10 whole minutes, and charged me $130. Now I have no hot water, so we called and now they want to charge me an additional $169!!!
Before they came I had hot water, my 4 yr old tank was just making a popping noise and now I have no hot water after they “fixed it.”
Warning don’t fall into this web that I fell into, I have a feeling that this is going to take a call to the BBB, and another waste of a day.!
SCAM ALERT, UPDATE!!!
Before I had this outfit come out, I had hot water. My AO Smith water heater is 4 yrs old on a 10 yr warranty. Now they had a new guy come out today (wasting day 3) and told me I needed a whole new water heater at $2800 and it was nothing they did and then he proceeded to tell me that if it was their fault rest assured he would of told me.
My opinion is the first guy messed up, and really screwed up my water heater, because if I needed a new one, he could of told me on day one, so the company isn’t going to eat a water heater, so they tried selling me a new one.
I will be reporting them to BBB, and now I have to waste a day taking them to small claims to at least get the money they took from me, and try to recover some loss on a new water heater, but the company knows it’s going to be impossible for me to prove that, so I still lose, but maybe this review will do somebody else some good and before they respond with “Call us, so we can discuss your problem.” We tried calling before hand, and tried to talk to a manager, and of course got no response because “They were too busy”